Mediation

Mediation is a process to solve conflicts by which the conflicting sides develop future oriented solutions.
All sides are supposed to win (win-win-situation). The mediator supports the parties with adequate
communications techniques to lead and to improve the communication process and to generate a
clarification of the issues or problems of the conflicting parties. The aim of mediation is a conflict resolving, fair and sustainable convention

Basic principles: Mediation requires hope, will and time Mediation is goal oriented and future oriented Mediation is voluntary Mediation requires informations Mediation requires openness Mediation requires honesty Mediation requires trust Mediation requires autonomy